Refund policy

30-day returns. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Conditions. Items must be unused, in their original packaging, and in the same condition you received them. For hygiene reasons, personal-care items (such as hair removal and skin care devices) cannot be returned once opened, unless defective.

Damaged, defective or wrong items. If your item arrives damaged, does not work, or is not what you ordered, contact us within [14] days of delivery at [email] with your order number and a photo or short video. We will send a replacement or a full refund, at no cost to you, and you do not need to return the item.

How to start a return. Email goldensolutionsoline0@gmail.com with your order number and the reason for the return. We will reply within [1–2] business days with instructions. Please do not send items back without contacting us first, because returns without authorization cannot be processed.

Return shipping. For change-of-mind returns, the customer pays return shipping. We recommend using a tracked service.

Refunds. Once we receive and inspect your return, we will notify you by email. Approved refunds go back to your original payment method (PayPal or card) within [5–10] business days. Original shipping fees are non-refundable, except when the item is defective or incorrect.

Cancellations. You can cancel an order before it ships by emailing us at goldensolutionsoline0@gmail.com as soon as possible.